Refund Policy
1. ELIGIBILITY FOR REFUNDS
Refunds will be granted at the discretion of the company and only in exceptional circumstances. Such instances may include technical errors, unauthorized transactions, or discrepancies in withdrawals.
2. REPORTING UNAUTHORIZED TRANSACTIONS
If you suspect an unauthorized transaction, please inform us immediately for a thorough investigation. Refunds for unauthorized transactions will be considered based on the investigation findings.
3. ADDRESSING TECHNICAL ISSUES
Should technical issues affect gameplay, like server errors or connection problems, we reserve the right to investigate and, if necessary, issue refunds. Prompt reporting of technical issues is encouraged for swift resolution.
4. RECTIFYING WITHDRAWAL ERRORS
Refunds may be granted for withdrawal errors or discrepancies. Users must promptly report such issues to our customer support team. Refund requests will undergo review based on the circumstances.
5. HANDLING ACCOUNT CLOSURE
Upon closing an account, any remaining funds may be withdrawn. Account closure fees, if applicable, may be assessed at our discretion.
6. REQUESTING A REFUND
Users must submit a written refund request to the company, including transaction details and an explanation of the issue. Supporting documentation may be required.
7. REVIEWING REFUND REQUESTS
Refund requests will be assessed individually by the company, aiming for fairness and transparency. Users will receive timely communication regarding the outcome of their request.
8. EXCLUSIONS FROM REFUNDS
Certain situations may not be eligible for refunds, such as user policy violations, intentional misuse, losses from external factors, or requests made after a specified timeframe from the transaction.
9. CHANGES TO THE POLICY
We reserve the right to update this refund policy as needed. Users will be informed of changes through our website or other appropriate channels, and it is their responsibility to stay updated.
Refunds will be granted at the discretion of the company and only in exceptional circumstances. Such instances may include technical errors, unauthorized transactions, or discrepancies in withdrawals.
2. REPORTING UNAUTHORIZED TRANSACTIONS
If you suspect an unauthorized transaction, please inform us immediately for a thorough investigation. Refunds for unauthorized transactions will be considered based on the investigation findings.
3. ADDRESSING TECHNICAL ISSUES
Should technical issues affect gameplay, like server errors or connection problems, we reserve the right to investigate and, if necessary, issue refunds. Prompt reporting of technical issues is encouraged for swift resolution.
4. RECTIFYING WITHDRAWAL ERRORS
Refunds may be granted for withdrawal errors or discrepancies. Users must promptly report such issues to our customer support team. Refund requests will undergo review based on the circumstances.
5. HANDLING ACCOUNT CLOSURE
Upon closing an account, any remaining funds may be withdrawn. Account closure fees, if applicable, may be assessed at our discretion.
6. REQUESTING A REFUND
Users must submit a written refund request to the company, including transaction details and an explanation of the issue. Supporting documentation may be required.
7. REVIEWING REFUND REQUESTS
Refund requests will be assessed individually by the company, aiming for fairness and transparency. Users will receive timely communication regarding the outcome of their request.
8. EXCLUSIONS FROM REFUNDS
Certain situations may not be eligible for refunds, such as user policy violations, intentional misuse, losses from external factors, or requests made after a specified timeframe from the transaction.
9. CHANGES TO THE POLICY
We reserve the right to update this refund policy as needed. Users will be informed of changes through our website or other appropriate channels, and it is their responsibility to stay updated.
