Dispute Resolution

Sanslisaray.com explicitly states that placing bets, organizing betting activities, and participating in sports betting, multiplayer poker, casino games, and lotteries may be restricted or even prohibited by law in certain countries. These restrictions or prohibitions may apply even if the company has obtained the necessary licenses for betting or organizing gaming activities. Users should be aware that if placing bets or participating in sports betting, multiplayer poker, and games such as lotteries is prohibited or allowed only under specific conditions that are not followed, the responsibility for any resulting damage lies solely with the User. Clients should also understand that the company is not obligated to provide information, instructions, or warnings beyond what is stated in the present paragraph. Specifically, the company is not liable for damages suffered by the User due to violations of relevant legislative prohibitions in their country. Users are advised to register on one of the websites belonging to the Sanslisaray.com group according to their country of residence. By participating in games, Users confirm that they have reached the minimum age of consent required by law in their country and confirm their capacity to enter into agreements with the company. Failure to meet these requirements will result in the closure of the User’s account and necessary measures being taken. Users agree that their personal information provided to the company during pool betting, multiplayer poker, casino games, lotteries, or any other games will be stored and used by automated means. If a User has registered on multiple websites belonging to the Sanslisaray.com group or has multiple accounts, the Company reserves the right to block all accounts except one corresponding to the User's country of residence. By registering, Users confirm their acceptance of the company's exclusive intellectual property rights and regulations. The Company may inform Users about special promotions and new products by telephone and email. All betting and gaming obligations, as well as appropriate bets, are performed in Curacao and are subject to the laws of Curacao, with the exception of the appropriate legal rules of international private law. Disputes regarding bets made by customers are resolved by the court in Curacao, provided it does not contradict the law and has the relevant jurisdiction. The Company explicitly states that it does not provide users with advice on tax or legal matters. Disputes about bets cannot lead to lawsuits or legal action, as the company complies with the provisions of arbitration. In case of any claims or disputes from Users' side, the company's liabilities are limited by the size of bets or potential winnings. The database of Sanslisaray.com takes precedence over any other data in case of disputes or claims. If there is a discrepancy between the English version of these rules and the translation into another language, the English version is considered correct. Disputes, including claims about event results, are reviewed by the bookmaker office within 5 days of the end of the sporting event. Sanslisaray.com does not hold Users' funds in segregated or separately protected bank accounts. Users should understand that deposits made to Sanslisaray.com are not held in banks and do not accrue interest.